Last updated April 6, 2024

REFUNDS

At Vibrant Rental, we are committed to providing exceptional service and products to our customers. Please review our return policy carefully before making a reservation with us.

Refund Policy Overview:

All sales are final, and refunds will not be issued under normal circumstances. We understand that situations may arise that necessitate changes to your rental plans. To accommodate our customers, we offer the following options:

Cancellation by the Customer: If you decide to cancel your rental reservation, we do not issue refunds. However, we provide a rain-check option to hold the funds for future use. Rain-check Option: Instead of a refund, we will issue a rain-check valid for 1 year from the original event date. This rain-check allows you to utilize the funds towards any future rental with us during the specified period. The rain-check is non-transferable and can only be used by the individual or organization that made the original reservation. Weather-Related Cancellations: In cases where weather conditions prevent the installation of rented equipment, we do not issue refunds. However, we offer the rain-check option as mentioned above. Deposits: All deposits made for reservations, including those related to unforeseen circumstances such as Covid-19 or any other disaster, are non-refundable. Deposits secure the availability of equipment and cover administrative costs. Rebooking: If you need to reschedule your rental to a different date within the one-year rain-check validity period, please contact us promptly. We will endeavor to accommodate your request, subject to equipment availability. Terms and Conditions: By making a reservation with Vibrant Rental, you acknowledge that you have read, understood, and agreed to our refund policy and accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before proceeding with a reservation. Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information. Contact Information:

If you have any questions or require clarification regarding our return policy, please don't hesitate to reach out to our customer service team:

Phone: 832-224-5444

Email: info@vibrantrrental.com

At Vibrant Rental, your satisfaction is our priority. We are here to assist you and ensure you have a positive experience with our rental services.