Tent Rental FAQs

Renting party supplies from our business is a convenient process. Start by browsing our extensive inventory of party rental items, including tables, chairs, linens, decorations, and more. Once you've selected the items you need for your event, add them to your cart and proceed to checkout. Specify the date of your event and delivery location, and we'll reach out once you hit the submit button.

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please read our refund policy carefully before making a reservation. Cancellation by the Customer: If you decide to cancel your rental, we do not issue refunds for any reason. However, we offer a rain-check option to hold your funds for future use. The following conditions apply: Rain-check: Instead of a refund, we will hold the funds you paid as a rain-check. This rain-check is valid for 1 year from the original event date, starting from the day after your original event date. You can utilize the rain-check amount towards any future rental with us during this one-year period. The rain-check is non-transferable and can only be used by the individual or organization that made the original reservation. Weather-Related Cancellations: If weather conditions prohibit the installation of the rented equipment, we do not issue refunds. However, we offer the rain-check option as mentioned above. We understand that uncontrollable circumstances like severe weather can arise, and we will do our best to accommodate your needs within the validity period of the rain-check. Deposits: All deposits made for reservations, including those related to Covid-19 or any other disaster, are non-refundable. Deposits secure the availability of equipment and cover administrative costs. Regardless of the reason for cancellation, deposits cannot be refunded. Rebooking: If you wish to reschedule your rental to a different date within the one-year rain-check validity period, please contact us as soon as possible. We will make every effort to accommodate your request, subject to equipment availability. Terms and Conditions: By making a reservation with us, you acknowledge that you have read, understood, and agreed to our refund policy and the accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before making a reservation. Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure you have a positive experience with our rental services.

We can set up the equipment for an extra charge (rates vary per item). Normally, when we deliver, we stack the items in the garage or dock area. However, some items do include setup and tear down, such as tents.

The delivery fee ranges from $50 to $200 and covers both delivery and pick-up.

For Saturday events, delivery is normally done on Friday prior to the event. For Sunday events, delivery will normally be on Friday or Saturday. Exact times for delivery are typically scheduled on the Wednesday prior to your event. We will call you on either Wednesday or Thursday to confirm your order and give you an estimated delivery time window. We realize that your time is valuable. Occasionally, our delivery personnel will be delayed by traffic or weather conditions. If this happens, our delivery personnel will call you to keep you updated on the progress of the trucks and give you an updated time of delivery.

The client is responsible for all items from time of delivery to time of pick-up. The client will be charged replacement or repair costs for lost, stolen, or damaged equipment due to misuse or negligence.

Yes. Our frame tents can be installed over decks, patios, or driveways given the space needed. Sometimes this requires special staking or water barrel anchoring, so please let us know what type of surface you plan to place the tent.

All underground utilities and/or sprinkler system need to be marked before a tent is installed. You may call 811 to request your property to be marked for underground facility lines. We will not be responsible for any damage to any underground lines or sprinkler system that is not marked or marked incorrectly.

Our rental tables are wood or plastic and need to be covered. You can buy throwaway table covers at any party store for roughly $3 each or rent linens from us.

Cut your lawn a day or two before we arrive, once the tent is up it’s difficult to mow around the tent poles, ropes, stakes, etc. If you have a landscaping service try and aim for Wednesday or Thursday.

Setups generally take 60-90 minutes but can very depending on event size, weather conditions, etc. We do our best to move fast and efficiently and ask that you have the area for the tent and equipment free and clear and ready for installation.