At Vibrant Rental, we reserve inventory and schedule equipment, vehicles, and staff specifically for your event. For this reason, all payments are subject to the following policy.

Deposits & Payments

A 50% non-refundable deposit is required to reserve your rental equipment and event date. Your reservation is not confirmed until the deposit has been received.

The remaining balance is due on or before your scheduled event date.

Cancellations

All payments made to Vibrant Rental are non-refundable.

If you need to cancel your reservation, please notify us as soon as possible. While refunds are not available, we may issue a rain check (store credit) equal to the amount paid, valid for one (1) year from the original event date. Store credit may be used toward a future rental of equal or greater value and is subject to equipment availability.

Weather Policy

Outdoor events are planned at the customer's discretion. Rain or unfavorable weather does not automatically qualify for a refund.

For severe weather conditions that make an outdoor event impractical, Vibrant Rental may issue a one-time rain check valid for up to one year, subject to availability. No cash refunds will be issued due to weather.

Changes to Reservations

Customers may request changes to their reservation prior to the event. We will do our best to accommodate changes based on inventory availability. Additional charges may apply for added equipment or services.

No-Shows

If equipment is delivered as scheduled and the customer is unavailable or refuses delivery, no refund or credit will be issued.

Refund Exceptions

Refunds will only be considered if Vibrant Rental is unable to provide the reserved rental equipment or services due to circumstances within our control and no comparable replacement can be offered.

By placing an order with Vibrant Rental, you acknowledge and agree to this Refund & Cancellation Policy.